The General Terms and Conditions define relations with persons or partners with whom a

bilateral commercial agreement is not concluded.

I. ORDERING A STAY AT THE RYBNÍČEK RESORT

1. A stay at the Rybníček Resort can only be ordered in writing (by mail, e-mail or

by filling out and sending a form on the website or via accommodation portals).

2. An order for a stay is accepted by written confirmation from an authorized person by the Rybníček Resort

3. A reservation and order for a stay can also be accepted and confirmed by providing a valid

credit card number as a guarantee. In the event of non-use of services, a fee will be charged according to the cancellation

conditions.

4. An online reservation is binding. The scope of contractually agreed services and prices is bound by their breakdown

in the reservation confirmation.

II. BINDING RESERVATION

1. A binding reservation is understood as the obligation of the accommodation provider to reserve for the accommodated person an agreed number of

accommodation places for the agreed date and at the same time the obligation of the accommodated person to use this reservation within the agreed

period, or to pay the accommodation provider a cancellation fee in the event that the accommodation provider cancels their binding

reservation or uses it only partially.

2. In the case of a binding reservation, the accommodation provider may require the accommodated person to make a deposit in advance in the amount of 30

– 100% of the total price.

3. Cancellation fees represent compensation for damage caused by the accommodation provider when canceling a binding

reservation and amount to:

when canceling a reservation more than 21 days in advance – 0
in the period 14-20 days in advance 25% of the deposit
in the period 6-13 days in advance 50% of the deposit
in the period 1-5 days in advance 75% of the deposit
on the day of arrival 100% of the deposit
4. The accommodation provider will return the deposit to the accommodated person, reduced by the cancellation fee, no later than 7 days after

the accommodated person’s written notification of the cancellation of the binding reservation on the last day of the prematurely terminated

stay
III. PAYMENT TERMS

1. The client can pay the price of the stay at the reception of the Rybníček Resort upon arrival in cash or

by credit card

2. The client can transfer the price of the stay to the bank account of the Rybníček Resort before arrival. Confirmation of payment for the stay by bank transfer must be presented upon arrival at the hotel

reception.

3. When paying for a stay booked via online booking, the following procedure should be followed: as a guarantee for the online booking, a credit card number must be provided or a bank transfer form must be selected. Credit card details are only available to the hotel where the client is booking a room and the card will be used for pre-authorisation. Modern security technology “Secured by USERTRUST” is used to secure and encode the card details.

In the case of using a bank

transfer, the client will receive a “deposit slip” for 50% of the stay price, which is due in 3 days.

IV. RIGHTS AND OBLIGATIONS OF THE CLIENT

1. By concluding an accommodation contract, the client acquires the right to normal use of the rented premises, the accommodation facility, which guests can normally use without any special conditions, and to normal

service. The client must exercise his rights in accordance with any hotel guidelines or guest regulations (house rules).

2. The client has the right to complain about any shortcomings in the services provided. He is obliged to

make the complaint in a timely manner, without undue delay, so that a remedy can be agreed upon, if possible on the spot.

Making the complaint on the spot will allow for the immediate removal of the defect, while the passage of time makes it more difficult to prove and objectivity in assessing and properly handling the complaint.

3. The client is obliged, at the latest at the time of departure, to pay the agreed price, including any other costs incurred due to special services requested by him or by the guests accompanying him, including the statutory value added tax.

4. The client is liable to the accommodation provider for any damage caused by him or by a guest or other persons who, with the knowledge or according to the will of the client, use the accommodation provider’s services.

V. RIGHTS AND OBLIGATIONS OF THE ACCOMMODATOR

1. The accommodation provider may provide the client or guests with adequate alternative accommodation (of the same

quality) if this is acceptable to the contractual partner, especially if the difference in accommodation

is negligible and objectively justified. Objectively justified means a situation where the space(s)

become (are) unusable, when the currently accommodated guests extend their stay, when an

excessive number of reservations or other important operational measures have been made that necessitate this step. Any

additional costs for alternative accommodation are borne by the accommodation provider.

2. The accommodation provider has the right to invoice its services at any time or to invoice them on an ongoing basis.

3. The accommodation provider is obliged to provide the agreed services to the extent corresponding to its standard.

VI. GIFT VOUCHERS

1. Purchased gift vouchers are non-refundable. It is valid only for the duration stated on the voucher (max.

1 year).

VII. CHANGES TO SERVICES

1. The services offered in the facilities of the Rybníček Resort may change during the year. The client is obliged

to follow the current offer of services.

2. For unconsumed ordered services and for changes to ordered services during the stay (accommodation,

meals, wellness services), the accommodation provider is not liable

no financial compensation.

VIII. FINAL PROVISIONS

1. The General Terms and Conditions shall enter into force on 1.8.2018. Amendments and supplements to these terms and conditions

may be individually agreed between the accommodation provider and the client exclusively in writing.

2. The client’s personal data provided in the order